Service Plan Agreement

The Service Plan Agreement or SPA is initially offered at the expiration of our 90 day limited installation warranty. This agreement is designed to provide cost effective service to all of our our clients. Service plans are to be billed monthly and warrant waived trip charges and a 40% discount on all on-site and off-site service. A one year commitment for both the residential and commercial plans is required. 

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Surveillance

• Firmware updates
• Video retrieval
• Remote Access Maintenance
• Camera cleaning & lens pointing + focusing
• Camera & recorder configurations
• Recorder maintenance & security
• SD card & hard drive replacements
• System training

Security

• Firmware updates
• CPU & device battery replacement
• Code updates
• Notification updates
• Account information updates
• Remote access maintenance
• System training

Network

• Firmware updates
• System diagnostics
• ISP testing
• SSID configurations
• IoT connectivity + remote access

Access Control

• Client management
• Code updates
• Proximity card & fob replacements
• Firmware updates

Lighting Control

• Scene programming
• Custom button replacement
• Firmware updates
• Equinox training & support
• Remote access maintenance

Outdoor Lighting

• Wiring repair
• Bulb replacement
• Fixture relocation, alignment & repointing
• Timer adjustments

Automation

• Programming updates
• Firmware updates
• Driver & macro updates

Audio/Video

• Audio EQ
• Firmware updates
• Universal remote programming updates